policy pages

Development update from the 24/7 Advisory Board Meeting

Submitted by Julie on 21 July 2011 - 12:25pm

During today's QP Advisory Board meeting, Susan McGlamery announced that some changes would be made to the policy pages. Specifically that some fields within the Policy Pages would be linked to the same fields in that library's OCLC WorldCat registry entry.

Quick Guide to Going Global

Submitted by KateNiemczyk on 7 October 2010 - 11:22am

"Going global" means that during your AskUsNow! shift, you're accepting customers from outside of Maryland - from the rest of the libraries in the 24/7 Reference Cooperative of which we are a part. The global queue is almost always busy and can be a little nerve-wracking to librarians who are unfamiliar with working with non-MD customers. We've put together this guide to help out.

Dummy Library Cards in Policy Pages

Submitted by Julie on 13 September 2010 - 10:18am

What is a dummy library card number?

This is a library card barcode number or student id number that is available in the policy pages for chatting librarians to use with the customers/students from those institutions. These card numbers are not shared with customers - they are ONLY for use by the chatting librarian when they are helping a customer from that institution.

Including "how to renew your library card" on your policy page

Submitted by Julie on 6 July 2010 - 8:18am

We often get customers asking how to renew their library card. Because this procedure varies by system and isn't always easily findable on your library websites, this information is a valuable addition to your policy pages.

A simple statement of "customer has to go in person and present ID," or "can renew online" can go a long way in helping your fellow MD and cooperative librarians find the information they need quickly and guide your customers to the correct procedure.

Policy Pages

Policy Pages is a form that is filled out by the local institution that is available to librarians helping your customers through the QuestionPoint software. These pages are designed to help other librarians not from your institution better help your customers. This page will tell you how to get to these pages within QuestionPoint for editing and viewing.