monthly report
by the numbers
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Maryland customers asked 3150 questions via chat in December, just 270 less than this time last year.
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Maryland librarians handled 1765 questions via chat from customers around Maryland and the world. Up 45 from September 2011.
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Maryland librarians sent 834 emails to customers
by the numbers
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Maryland customers asked 3441 questions via chat in November, just 311 less than this time last year.
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Maryland librarians handled 1920 questions via chat from customers around Maryland and the world. Up 200 from September 2011.
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Maryland librarians submitted 1030 emails to customers as answers or follow-ups.
by the numbers
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Maryland customers asked 3879 questions via chat in October, an increase of 1,100 over September!
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Maryland librarians handled 2173 questions via chat from customers around Maryland and the world, which is about 450 more than in September.
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Maryland librarians submitted 1130 emails to customers as answers or follow-ups, up from 984 in September.
by the numbers
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Maryland customers asked 2750 questions via chat in September. This is over 1,000 more requests than in August.
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Maryland librarians handled 1721 questions via chat from customers around Maryland and the world - up from 1369 in August.
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Maryland librarians submitted 984 emails to customers as answers or follow-ups. This is an increase of almost 100 emails from August's totals.
by the numbers
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Maryland customers asked 1656 questions via chat in August - a jump of almost 100 questions over July's summer lull.
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Maryland librarians handled 1369 questions via chat from customers around Maryland and the world- almost 100 more than July again!
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Maryland librarians sent 891 emails to customers as answers or follow-ups.
by the numbers
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Maryland customers asked 1574 questions via chat in July.
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Maryland librarians handled 1273 questions via chat from customers around Maryland and the world.
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Maryland librarians submitted 950 emails to customers as answers or follow-ups.
by the numbers
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Maryland customers asked 1779 questions via chat in June.
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Maryland librarians handled 1403 questions via chat from customers around Maryland and the world.
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Maryland librarians submitted 2792 emails to customers as answers or follow-ups.
by the numbers
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Maryland customers asked 2596 questions via chat in May.
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Maryland librarians handled 1674 questions via chat from customers around Maryland and the world.
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Maryland librarians submitted 931 emails to customers as answers or follow-ups. This is the first time since July 2007 that we've done under 1000.
by the numbers
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Maryland customers asked 2665 questions via chat in April. (Check out "Month in Review" for trend details.)
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Maryland librarians handled 1772 questions via chat from customers around Maryland and the world.
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Maryland librarians submitted 1024 emails to customers as answers or follow-ups.
by the numbers
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Maryland customers asked 3137 questions via chat in March. (Check out "Month in Review" for trend details.)
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Maryland librarians handled 2204 questions via chat from customers around Maryland and the world.
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Maryland librarians submitted 1354 emails to customers as answers or follow-ups.
