QP

QP Virtual Users Meeting Notes

Submitted by Cathay on 30 August 2011 - 3:04pm
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QuestionPoint held a Virtual Users Meeting today, highling recent changes to the software (such as the drop-down "reports" link) and to policy pages.  There are three new fields in policy pages to include library information about eBooks, wifi access, and location using a Google map.  See the meeting notes for details regarding these enhancements and future works in progress.

 

Development update from the 24/7 Advisory Board Meeting

Submitted by Julie on 21 July 2011 - 12:25pm
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During today's QP Advisory Board meeting, Susan McGlamery announced that some changes would be made to the policy pages. Specifically that some fields within the Policy Pages would be linked to the same fields in that library's OCLC WorldCat registry entry.

Scheduled Maintenance for QuestionPoint for 2am on July 1, 2011

Submitted by Cathay on 1 July 2011 - 2:36pm
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QuestionPoint scheduled maintenance for 2am on Friday, July 1 and reported that this caused the site to be unavailable for 10 minutes. Any chat sessions in operation during this time would be abruptly ended, so review of transcripts for these service interruptions is advised.  Please let Julie or Cathay know if you have any questions!

Pre-March 2006 24/7 sessions on QuestionPoint will no longer be available

Submitted by Cathay on 24 June 2011 - 12:29pm
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The following important announcement describes QuestionPoint's server migration progress that will affect pre-March 2006 statistics/QP session transcripts and make them inaccessible.  Please contact Julie Strange if you have any questions.

Dear QuestionPoint (24/7 Reference) administrator:

Scheduled Maintenance for QuestionPoint on Sunday, June 19

Submitted by Cathay on 17 June 2011 - 10:18am
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In order to perform their scheduled maintenance and service, QuestionPoint will be unavailable on Sunday, June 19, 2011 beginning approximately 1:00am Eastern Time and for about 15 minutes.  All chat sessions will have to be ended at least two minutes before 1:00 am Eastern to avoid sudden communication interruptions.

As usual, when service is restored, please check your "New" questions list for any interrupted chat sessions or unanswered email questions.

 

Searching the Full Text of Transcripts

Submitted by Julie on 13 June 2011 - 10:46am
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 As of the May 8th install, you can now search the full text of our chat, email, and text message transcripts. (WOO HOO!) Here's how it works:

Searching

1. In the ASK module, Questions tab, you will now see the FIND ID box has a drop-down menu next to it:

Activity Statistics Bug Discovered

Submitted by Cathay on 13 June 2011 - 9:09am
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From QuestionPoint on Friday, June 10, 2011:

 

Dear QuestionPoint administrators:

After investigating a user's recent question about discrepancies between the numbers in Activity Statistics (in the Reports module) and those in Review Transcripts, we've discovered a bug that was apparently introduced on May 8, with our last install. 

QuestionPoint downtime for an installation/upgrade on Sunday, May 8

Submitted by Cathay on 6 May 2011 - 10:13am
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Hello!

QuestionPoint has announced a downtime on Sunday, May 8 for an installation/upgrade. This is an exciting change since it will include the long-awaited feature to search transcripts. This means we'll be able to search by keyword, for transcripts; subjects, by patron name, email, IP address and more. (Remember that Knowledge Base transcripts are cleansed but are also searchable.) Their announcement follows:

Brief QuestionPoint Service Interruption on Saturday April 16, 2011

Submitted by Cathay on 15 April 2011 - 6:08pm
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Alert:  On Saturday, April 16 2011, QuestionPoint will perform some systems maintenance around 2am Eastern time.  This interruption of service should take about 30 minutes.

Brief QuestionPoint Service Interruption on Sunday February 27

Submitted by Cathay on 24 February 2011 - 4:16pm
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Alert:  On Sunday, February 27 2011, QuestionPoint will perform some systems maintenance around 1am Eastern time.  This interruption of service should take about 15 minutes.

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