reports

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QP Reports: Stats vs. Counts

Submitted by Julie on 15 June 2010 - 10:45am

QuestionPoint had a reports webinar today. Here's some highlights from my notes:

Activity Statistics and Counts of Current Data: What's the difference?

Activity Statistics are triggered by an action, usually clicking a button or link. Once counted, this data cannot chance. Stats are processed nightly so you'll always have a full day's worth of stats for the day previous to today.

Managing For Results

Maryland AskUsNow! usage statistics provided on this page are relevant to the Maryland State Department of Education's Managing for Results (MFR). Data is provided in Fiscal Years (July to June).

For questions please contact:

Julie Strange
Statewide Coordinator, Maryland AskUsNow
jstrange@askusnow.info
410-887-6124

Inputs

Number of Maryland libraries actively providing AskUsNow! 24/7 online services: 41

Reports & Stats

349,421 chat questions answered

92,455 E-mail/Follow-up done

Maryland Activity (all years)

Maryland Customer chat activity

Questions submitted to AskUsNow! ("Number of Chat Sessions Requested")
All timeframes are Calendar Years

QuestionPoint Reports: a rundown

This gives a rundown of what reports to use for what numbers and where to find them.