reports

2010 June Monthly Report

 

 

Where did June go? See what we were up to:

 

 

QP Reports Webinar: Some tips & explainations

QuestionPoint had a reports webinar today. Recording and slides coming soon.

Here's some highlights from my notes:

Activity Statistics and Counts of Current Data: What's the difference?

Activity Statistics are triggered by an action, usually clicking a button or link. Once counted, this data cannot chance. Stats are processed nightly so you'll always have a full day's worth of stats for the day previous to today.

2010 May Monthly Report

 

 

Whirlwind of a Month was May! Check it out:

 

 

2010 April Monthly Report

 

 

It's May already! Here's how April looked:

 

 

2010 March Monthly Report

 

April is here! Summer is coming!

Here's what we did in March, a month with FANTASTIC customer love!

 

 

 

 

2010 February Monthly Report

 

It's March already! Think spring!

Here's what we did in February, the shortest working month known to man.

 

 

 

 

2010 January Monthly Report

 

We were very busy in January!

Check out the new #'s, customer comments, month in review and a new feature: Top Ten!

 

 

 

 

2009 December Monthly Report

by the numbers

  • Maryland customers asked 3497 questions in December! This is over 200 more than December 2008.
  • Maryland librarians handled 1995 questions from across the state and country this month.
  • an additional 1311 questions were answered via email by Maryland librarians this month.

customer comments

Managing For Results

Maryland AskUsNow! usage statistics provided on this page are relevant to the Maryland State Department of Education's Managing for Results (MFR). Data is provided in Fiscal Years (July to June).

For questions please contact:

Julie Strange
Statewide Coordinator, Maryland AskUsNow
jstrange@askusnow.info
410-887-6124

Inputs

Number of Maryland libraries actively providing AskUsNow! 24/7 online services: 39

Fast Facts

297,167 chat questions answered

72,296 E-mail/Follow-up done

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