email

Customer Service Excellence in Email Reference

Submitted by Julie on 3 August 2010 - 4:01am
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For answering or following up with a customer via email we have the same customer service / quality guidelines that we do in person or in chat! The benchmark of a successful customer service e-mail effort should be the quality of the response. Here's a quick guide to excellent email reference!

Customer emails and referring for follow-up

Submitted by Julie on 23 June 2010 - 10:24am
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Its important to get customer email addresses if follow-up is needed. This guide walks you though how to do that and what to do if you didn't.

I want to write back to a customer and there are no "claim" or "answer" buttons.

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If you've clicked on a question from your Question Lists to write back to the customer but you have no function buttons, this guide will help.

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