follow-up

How to Send a Question for Follow Up to a Non-Maryland Library

Submitted by Julie on 27 January 2011 - 4:16pm
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Sometimes a session needs follow-up by a non-Maryland library.  You have multiple options!

Shared Follow-up

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Shared Follow-up is a pool of questions that have been marked "follow-up by patron's library" in chat that any AskUsNow! has access to to answer or forward to a local or subject specialist library. Shared Follow-up is another way that AskUsNow! libraries and librarians help each other out.

Customer emails and referring for follow-up

Submitted by Julie on 23 June 2010 - 10:24am
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Its important to get customer email addresses if follow-up is needed. This guide walks you though how to do that and what to do if you didn't.

I want to write back to a customer and there are no "claim" or "answer" buttons.

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If you've clicked on a question from your Question Lists to write back to the customer but you have no function buttons, this guide will help.

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