statistics

Activity Statistics Bug Discovered

Submitted by Cathay on 13 June 2011 - 9:09am
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From QuestionPoint on Friday, June 10, 2011:

 

Dear QuestionPoint administrators:

After investigating a user's recent question about discrepancies between the numbers in Activity Statistics (in the Reports module) and those in Review Transcripts, we've discovered a bug that was apparently introduced on May 8, with our last install. 

Managing For Results

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Maryland AskUsNow! usage statistics provided on this page are relevant to the Maryland State Department of Education's Managing for Results (MFR). Data is provided in Fiscal Years (July to June).

For questions please contact:

Julie Strange
Statewide Coordinator, Maryland AskUsNow
jstrange@askusnow.info
410-887-6124

Inputs

Number of Maryland libraries actively providing AskUsNow! 24/7 online services: 41

Reports & Stats

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349,421 chat questions answered

92,455 E-mail/Follow-up done

Maryland Activity (all years)

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Maryland Customer chat activity

Questions submitted to AskUsNow! ("Number of Chat Sessions Requested")
All timeframes are Calendar Years

 

Satisfaction is up!: survey data for FY09

Submitted by Julie on 23 July 2009 - 11:06am
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It's that time again for running reports and submitting MFR's and soon, final grant reports.

I just finished running the (uber tedious- took 4444 keystrokes!) survey report for all our institutions and the verdict is in! You're even more awesome than last year!

of our surveyed customers:
88.75% are satisfied!
86.27% say our librarians are excellent!

Check out the full report below and see how your institution compares.

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