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QuestionPoint partners with Mosio Text A Librarian

Exciting news from QuestionPoint about texting! Check out the full text of the press release below. Also keep an eye on any comments that might be posted to the QuestionPoint Blog about this issue.

 

Customer can hear a "ding" when the librarian replies!

This past week Tina @BCPL ran into a session that she brought to my attention. In the session, the customer said they couldn’t get the “audible alert” to work.

Whaaaa?

The librarian interface has sound notifications when there is a new customer or when the customer says something but the customer interface doesn’t… does it?

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