account questions

Pre-March 2006 24/7 sessions on QuestionPoint will no longer be available

Submitted by Cathay on 24 June 2011 - 12:29pm
in

The following important announcement describes QuestionPoint's server migration progress that will affect pre-March 2006 statistics/QP session transcripts and make them inaccessible.  Please contact Julie Strange if you have any questions.

Dear QuestionPoint (24/7 Reference) administrator:

Alert to a Unique Possible AUN Question

Submitted by Cathay on 6 June 2011 - 8:33am
in

Update:  Patron used Maryland AskUsNow! to ask his question about the date of the photo in question and was very satisfied with the information received by provider Emily Sachs, Pratt/SLRC.  Thanks for this excellent work and team effort to ensure such a successful outcome!

--------------------------------------------------------------------------

What to do with local account questions

Submitted by Julie on 7 January 2010 - 11:07am
in

I sometimes hear that local account or PIN questions are among the least favorite of our AskUsNow! providers. I agree! It's a rare scenario when a customer logs in and is picked up by one of their own librarians who would have access to their library account information.

Is there anything we can do?

Syndicate content