Downloadable Reports

Usage Data

• This massive excel file has the 2009, 2010 and so far in 2011 (Jan and Feb) breakdown for all the most-needed stats by institution. It includes: Chat Sessions Requested (Customer activity), Chat Sessions Accepted (Librarian activity), and Answers Sent (chat follow-up and email thru QP).

• Q1, Q2 2009_2010 stat comparison.pdf compares the first two quarters of 2009 and 2010 (January - June). In general, our overall statistics for 2009 to 2010 is down but the academic statistics for 2010 are up over 2009 by 32%. 2009 was the first full year that Montgomery County offered the qwidget interface and the explosive usage of that interface accounts for the big numbers and then the subsequent plateau.

• 2009_InstitutionsReport.pdf gives you the breakdown of all institutional activity for the calendar year 2009. Includes "chat sessions requested" (customer activity), "chat sessions accepted" (librarian activity), and "answers sent" (email / follow-up activity).

Surveys

• Surveydata_overtime_2005-current.pdf is a comparison by year of all the survey data from QuestionPoint. Includes July 2005 - June 2006, July 2006 - June 2007, July 2007 - June 2008 (partial), July 2008- June 2009 and July 2009 - June 2010. This is not a report by institution and only has the totals for all of AskUsNow! by year.