Survey and Test questions
Please edit and add your ideas for questions and tasks for the survey and tests. Thanks!
I broke it out into what i thought was survey versus test questions- please feel free to rearrange as neccesary (Julie)
Survey
The survey will be distributed to all providers and liaisons.
- type of library
- how often do you provide chat? on what queues?
- how many years have you provided service?
- how often do you use the Inner Harbor? (Perhaps ask how often they used the old site --JessN)
- how likely are you to use the Inner Harbor website? (very likely, somewhat likely, somewhat unlikely, not at all likely) -Jess A.
- what changes or additional features would you suggest for this website? -Jess A.
- What methods do you use to keep up with AUN news? RSS? Listserv? Check the Inner Harbor site? Amy F.
- Which of the following search methods did you use most often: (1) left-hand navigation, (2) search box, and/or (3) tabs?
- What was easy to use/find on the site?
- What was hard to use/find on the site?
- Is there something you would like to see put up on the Inner Harbor? (Jess A.)
- What is your general impression of the site?
-
What confuses you while you're monitoring chat?
Test
The test will focus on the providers only. We will figure out if it can be done via Wimba or other screencasting option. We will have participants answer questions using the site / have tasks / give us their general opinion of the site.
- type of library
- how often do you provide chat? on what queues?
- how many years have you provided service?
- how often do you use the Inner Harbor?
- Please create a login for yourself on the site.
- What is Julie's cell phone number?
- What is one of the skills neccesary for becoming an AskUsNow! service provider?
- Name one DO for handeling a crisis call.
- How many questions did AskUsNow! customers ask in May 2009?
- How do you change a customer's email address?
- What are some suggested websites for law questions? (Amy F.)
- Open the QuestionPoint Documentation page? (Jess A.)
- What libraries monitor on Wednesdays at 2pm?
Follow-up questions (Amy F.):
- Which of the following search methods did you use most often: (1) left-hand navigation, (2) search box, and/or (3) tabs?
- What was easy to use/find on the site?
- What was hard to use/find on the site?
- Is there something you would like to see put up on the Inner Harbor? (Jess A.)
Groups:
Comments
Adding an accessibility component
Hi guys --
I'm so sorry I'm jumping in late here. I got back from SLA to discover the Request for Proposals for NARIC due in 7 days and it's been nonstop since then.
Do we have any AUN providers who use assistive technology? Anyone from the library for the blind? At the least we should have someone who enlarges the screen, uses a screen reader, or operates without a mouse. I'm happy to conduct testing with this recruit. If we can't find someone, would you be OK with recruiting someone who is not an AUN provider?
---Jess
great thought Jess! I dont
great thought Jess! I dont think we have any librarians using assistive technologies for sight, but it would be a good idea to test for this anyway! If you can do testing that would be great- otherwise I'll ask Tyson at LBPH
Test Questions...
I tested out the nine questions and was eventually able to find all the answers, so I don't think they will be to confusing for test takers.
some more thoughts
I think we should ask people what they get confused about or stuck on during chats, not just while using the AskUsNow! staff page. That might give us an idea about how the page needs to be expanded or where we oculd add info that is helpful to providers. I also think the questions should be specific examples - for instance, "fast facts" is too vague, I think. I would suggest questions more like "How do you find the contact information for the liaison from Baltimore County?" or that sort of thing.
survey/test comments and wimba feedback too
Hi everyone, Here are some thoughts (originally emailed to Julie) after looking at the archive and all the notes. I've been keeping up, even if I haven't been able to make the conference calls. Best, Sarah
I like how wimba records speech and screens (and actually, the echo was kind of cool :) ) It's much better than relying on people to write how they found the appropriate part of the page, since they wouldn't write down their deadends and mistakes. Really like the idea of a survey along with testing.
I also like the idea of getting providers (not just liaisons) (especially the providers who don't provide coverage every day or every other day) involved in testing, to let them know that their feedback is important and that they're an essential part of the service. It would be nice if we could have even more than 10 people to be part of the testing, but I know that time is of the essence.
Maybe add on the survey if there is anything that surveytakers would like to see more or less of. I mean if people wanted fewer entries from the QP blog showing, if they wanted fewer twitter feeds, if they'd like more or different "issues/answers" on the help/support main page, if they wanted a couple more recent threads on the main page. That is, if it's possible to adjust those.
On the testing questions, I didn't understand what "get fast facts" referred to. [Note: Julie said that this meant a question about asking people to find a report or statistic in the stats/"fast facts" area.]
Also, is it important to ask providers if they know how to get in touch with their county/college liaison? I'm guessing not, I think everyone would know who to contact if they have an issue with their hours or etc.; I'm just trying to think of how else a provider would need to use the staff site and what kinds of other questions they would want to use it to answer.