Managing For Results
Maryland AskUsNow! usage statistics provided on this page are relevant to the Maryland State Department of Education's Managing for Results (MFR). Data is provided in Fiscal Years (July to June).
For questions please contact:
Julie Strange
Statewide Coordinator, Maryland AskUsNow
jstrange@askusnow.info
410-887-6124
Inputs
Number of Maryland libraries actively providing AskUsNow! 24/7 online services: 41
(as of December 2011. AskUsNow! Participating Libraries)
Number of hours per week of live chat provided by Maryland libraries: 293 (as of December 2011. AskUsNow! Monitoring Schedule)
Outputs
Number of questions answered through AskUsNow!
July 2011 - June 2012
|
FY 2012 |
Chat |
E-mail/Follow-up |
Total |
|
Jul 11 |
1574 | 950 | 2524 |
|
Aug 11 |
1656 | 891 | 2547 |
|
Sep 11 |
2750 | 984 | 3734 |
|
Oct 11 |
3879 | 1130 | 5009 |
|
Nov 11 |
3441 | 1030 | 4471 |
|
Dec 11 |
3150 | 834 | 3984 |
|
Jan 12 |
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|
Feb 12 |
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|
Mar 12 |
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|
Apr 12 |
|||
|
May 12 |
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|
Jun 12 |
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|
Total FY 12 |
22,269 |
July 2010 - June 2011
|
FY 2011 |
Chat |
E-mail/Follow-up |
Total |
|
Jul 10 |
1894 | 1237 | 3131 |
|
Aug 10 |
2060 | 1271 | 3331 |
|
Sep 10 |
3274 | 1312 | 4586 |
|
Oct 10 |
3860 | 1285 | 5145 |
|
Nov 10 |
3752 | 1292 | 5044 |
|
Dec 10 |
3420 | 1053 | 4473 |
|
Jan 11 |
2753 | 1270 | 4023 |
|
Feb 11 |
3614 | 1298 | 4912 |
|
Mar 11 |
3137 | 1354 | 4491 |
|
Apr 11 |
2665 | 1024 | 3689 |
|
May 11 |
2596 | 931 | 3527 |
|
Jun 11 |
1779 | 1013 | 2792 |
|
Total FY 11 |
32910 | 13103 | 46013 |
July 2009- June 2010
|
FY 2010 |
Chat |
E-mail/Follow-up |
Total |
|
Jul 09 |
2358 |
1443 |
3801 |
|
Aug 09 |
2581 |
1356 |
3937 |
|
Sep 09 |
4014 |
1528 |
5542 |
|
Oct 09 |
4294 |
1558 |
5852 |
|
Nov 09 |
4177 |
1459 |
5636 |
|
Dec 09 |
3497 |
1311 |
4808 |
|
Jan 10 |
3893 |
1461 |
5354 |
|
Feb 10 |
2615 |
1551 |
4166 |
|
Mar 10 |
3638 |
1540 |
5178 |
|
Apr 10 |
3637 |
1321 |
4958 |
|
May 10 |
3276 |
1122 |
4398 |
|
Jun 10 |
2327 |
1243 |
3570 |
|
Total FY 10 |
40,307 |
16,893 |
57,200 |
July 2008 - June 2009
|
FY 2009 |
Chat |
E-mail/Follow-up |
Total |
|
Jul 08 |
2009 |
1269 |
3278 |
|
Aug 08 |
1910 |
1141 |
3051 |
|
Sep 08 |
3335 |
1429 |
4764 |
|
Oct 08 |
4075 |
1543 |
5618 |
|
Nov 08 |
3792 |
1443 |
5235 |
|
Dec 08 |
3270 |
1340 |
4610 |
|
Jan 09 |
3456 |
1695 |
5151 |
|
Feb 09 |
3516 |
1445 |
4961 |
|
Mar 09 |
4038 |
1501 |
5539 |
|
Apr 09 |
3546 |
1400 |
4946 |
|
May 09 |
3324 |
1173 |
4497 |
|
Jun 09 |
2562 |
1295 |
3857 |
|
Total FY 09 |
38,833 |
16,674 |
55,507 |
July 2007 - June 2008
|
FY 2008 |
Chat |
E-mail/Follow-up |
Total |
|
Jul 07 |
1954 |
937 |
2891 |
|
Aug 07 |
2276 |
1050 |
3326 |
|
Sep 07 |
3403 |
1145 |
4548 |
|
Oct 07 |
4867 |
1513 |
6380 |
|
Nov 07 |
4418 |
1308 |
5726 |
|
Dec 07 |
4005 |
1057 |
5062 |
|
Jan 08 |
3523 |
1242 |
4765 |
|
Feb 08 |
3564 |
1310 |
4874 |
|
Mar 08 |
3662 |
1226 |
4888 |
|
Apr 08 |
3676 |
1163 |
4839 |
|
May 08 |
3270 |
1014 |
4284 |
|
Jun 08 |
1900 |
1055 |
2955 |
|
Total FY 08 |
40,518 |
14,020 |
54,538 |
July 2006 - June 2007
|
FY 2007 |
Chat |
Email/Follow-up |
Total |
|
Jul 06 |
1690 |
768 |
2458 |
|
Aug 06 |
2051 |
813 |
2864 |
|
Sep 06 |
3386 |
891 |
4277 |
|
Oct 06 |
4293 |
1059 |
5352 |
|
Nov 06 |
4331 |
1019 |
5350 |
|
Dec 06 |
3923 |
771 |
6494 |
|
Jan 07 |
4556 |
978 |
5534 |
|
Feb 07 |
3776 |
1016 |
4792 |
|
Mar 07 |
3719 |
953 |
4672 |
|
Apr 07 |
4016 |
906 |
4922 |
|
May 07 |
3802 |
779 |
4581 |
|
Jun 07 |
2015 |
718 |
2733 |
|
Total FY 07 |
41,558 |
10,671 |
52,229 |
July 2005 - June 2006
|
FY 2006 |
Chat |
Email/Follow-up |
Total |
|
Jul 05 |
1867 |
168 |
2035 |
|
Aug 05 |
2054 |
130 |
2184 |
|
Sep 05 |
3194 |
141 |
3335 |
|
Oct 05 |
3981 |
277 |
4258 |
|
Nov 05 |
4119 |
256 |
4375 |
|
Dec 05 |
3428 |
231 |
3654 |
|
Jan 06 |
4198 |
712 |
4910 |
|
Feb 06 |
3865 |
614 |
4479 |
|
Mar 06 |
4790 |
765 |
5555 |
|
Apr 06 |
4403 |
693 |
5096 |
|
May 06 |
4571 |
795 |
5366 |
|
Jun 06 |
2110 |
736 |
2846 |
|
Total FY 06 |
42,575 |
5,518 |
48,093 |
Outcome
Percent of AskUsNow! users that report satisfaction with the answer to their request.
(Note: Percentage reflects sum of "Satisfied" and "Somewhat Satisfied" responses to the question, "Were you satisfied with the answer you received to your reference question?")
| FY 2006 | FY 2007 | FY 2008 | FY 2009 | FY 2010 | FY 2011 | FY2012 | FY2013 | |
| Actual | 80.44% | 77.61% | 87.29% | 88.82% | 88.43% | 87.85% | ||
| Estimated | - | - | 87% | 88% | 89% | 90% | 90% | 90% |
| Source | July10-June11 Surveys |