For Liaisons

The Responsibilities of the AskUsNow! Liaison

1. Represent the partner library system at statewide meetings.

2. Report training and scheduling needs to the project coordinator.

3. Monitor local performance data, including session transcripts and referrals.

4. Maintain scheduling and arrange for substitutes as necessary.

5. Collect appropriate statistics for project.

6. Maintain the currency of local library information used by the cooperative.

7. Contribute enthusiasm and energy to make the project a success!

Including "how to renew your library card" on your policy page

We often get customers asking how to renew their library card. Because this procedure varies by system and isn't always easily findable on your library websites, this information is a valuable addition to your policy pages. 

A simple statement of "customer has to go in person and present ID," or "can renew online" can go a long way in helping your fellow MD and cooperative librarians find the information they need quickly and guide your customers to the correct procedure.

QuestionPoint Release Notes: June 2010 (or: the librarian is typing)

QuestionPoint will be unavailable Sunday June 13, 2010 for scheduled maintenance and new service upgrades. The system will be unavailable for approximately 30 minutes from 07:00 UTC (03:00 ET) to approximately 07:30 UTC (03:30 ET).

You can read the release notes for details on the upgrade but here are the highlights:

New Features

  • Custom descriptive codes! This will help with our new law chat initiative!
  • Type ahead- the librarian and customers will be able to see when the other one is typing!
  • the "Edit/Delete" buttons are moving further up to aid replies!

 

December 2010 Liaison Meeting

Where & When

Tuesday, December 14th, 2010
10:30am - 3pm

Maryland Library for the Blind and Physically Handicapped
415 Park Avenue, Baltimore, Maryland 21201
410-230-2424

Sept 2010 Liaison meeting

Where & When

Tuesday, September 14th, 2010
10:30am - 3pm

Calvert Library, Prince Frederick Branch
850 Costley Way
Prince Frederick, MD 20678
(410) 535-0291  

June 2010 Liaisons Meeting

Where & When

Tuesday, June 8th, 2010
10:30am - 3pm

Caroline County Public Library, Central Library in Denton
100 Market Street, Denton, MD 21629

410-479-1343

Text Reference Proposal *updated*

As discussed at the Liaison meeting earlier this month, AskUsNow! would like to work with Text a Librarian (TAL) to provide text message reference to it's customers. TAL can now also integrate with QuestionPoint, giving librarians only one interface in which to do all their e-reference (chat, email, and text).

March 2010 Liaisons Meeting

Where? When?

Tuesday, March 9, 2009
10:30am - 3pm

Rockville Library, Montgomery County Public Libraries
second floor meeting room (which runs cold so come prepared)
21 Maryland Ave., Rockville, MD 20850

240-777-0140

AskUsNow! Information for Liaisons of New Partner Libraries

Welcome to the Maryland AskUsNow! family! This page will give you everything you need to get started with AskUsNow!. 

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