Listserv Round up since September 09

September

Throughout the month there were many messages on the list regarding the QuestionPoint technical issues that were later solved in October.

3 - As a follow-up to the Sept 1st Liaison meeting, Beverly Lehrer sent around an AUN staffing survey to all liaisons. Questions included:

  1. Does your library have a formal policy for staffing AskUsNow? If yes, what does it require?
  2. Are all librarians required to provide service? If yes, is this requirement included in their job description? If no, how are staff selected? What technical or public service skills do you feel are important?
  3. Do you staff AskUsNow from one location? Or from multiple branches? What factors influenced this decision?
  4. How many hours a week (on average) does each librarian provide chat reference service?

11 - We welcome back UMES to active AskUsNow! service! Librarians from UMES are Theresa Mastrodonato (liaison), Anne Driscoll, Ann Reed, and Joseph Bree.

October

8 - A QuestionPoint reporting glitch was reported regarding 9/28 daily report data. This data is quadrupled. Monthly data is correct.

9 - Julie continued to collect highlighter number requests from liaisons around the state.

21 - Silly Hat Day was created and observed around the state. See pictures on flickr.

November

18 - We wrapped up the first round of Crisis Training with success thanks to Jennifer Blunt and Jeri Cain of Caroline County. 

24 - AskUsNow! released a Thanksgiving resource list as a way to help librarian answer timely questions as well as a way to promote AUN with a little preemptive reference.

30 - After the passing of Victor D'Altorio, QuestionPoint scheduler, it was announced that Deborah Kaufman had taken over that role. Scheduling procedures remain the same.