The Responsibilities of the AskUsNow! Liaison

in

The following is not intended to be comprehensive, but is provided as a basic guide to help a staff member who is new to representing his or her library system as a Project Liaison with the Maryland AskUsNow! service.

Communication

  • Maintains regular contact with statewide Project Coordinator.
  • Is comfortable contacting other Project Liaisons as needed.

Training

  • Identifies staff that will need training from the statewide project.
  • Identifies training needs that should be met locally.

Support of Quality Service

  • Understands how to run local supervisor’s reports and what each report represents.
  • Reviews a minimum of 20 sessions a week provided by the library’s staff and 20 sessions a week provided by the cooperative to the library’s customers.
  • Sends sessions in need of improvement to the Quality Subject Experts.

Meetings

  • Contributes agenda topics and solicits agenda items from staff.
  • Participates in discussions.

Scheduling

  • In advance, arranges for substitutes from local staff as needed.
  • Contacts other Project Liaisons directly or uses MDASKUSNOW listserv to find substitute coverage if local staff is unavailable.
  • Oversees local referral process for addressing questions needing e-mail follow-up.

Local Information Used by Cooperative

  • Maintains the currency of the library system’s own Policy Page within QuestionPoint.
  • Verifies that liaison contact information is correct on AskUsNow! “Partners” page.
  • Alerts the Project Coordinator when staff logins are no longer needed. 

Marketing and Promotion of Service

  • Coordinates promotion of AskUsNow! within the library system’s community, or works with the library system’s marketing specialists to verify that service is being promoted effectively.
  • Keeps the library system’s administration and staff informed about what is happening with the service.
  • Acts as contact person for delivery of marketing materials provided by the statewide project.