questionpoint

QuestionPoint Install this Sunday

Submitted by Julie on 10 November 2011 - 4:07pm
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From QP:

We will be installing a QuestionPoint features upgrade this Sunday, November 13.   Attached are the Release Notes for the install.

QP Install Sunday 8/21

Submitted by Julie on 19 August 2011 - 8:50am
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HUZZAH! Some awesome intuitive changes for this next install. Including:

  1. a link to the reports tab straight from the Select Service dropdown menu
  2. Enhancements to the Policy Pages that enable us to link them to the WorldCat Registry to bring in information (see pdf for more details (and maps!))
  3. Your keywords used when searching the full text will now highlight in the search results.

See the release notes for details.

Brief QuestionPoint Service Interruption on Saturday April 16, 2011

Submitted by Cathay on 15 April 2011 - 6:08pm
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Alert:  On Saturday, April 16 2011, QuestionPoint will perform some systems maintenance around 2am Eastern time.  This interruption of service should take about 30 minutes.

Brief QuestionPoint Service Interruption on Sunday February 27

Submitted by Cathay on 24 February 2011 - 4:16pm
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Alert:  On Sunday, February 27 2011, QuestionPoint will perform some systems maintenance around 1am Eastern time.  This interruption of service should take about 15 minutes.

notes from the QuestionPoint Virtual Users Group meeting

Submitted by Julie on 8 February 2011 - 11:36am
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This morning at 8am was one of the three QuestionPoint Virtual Users Group meetings. This one was early in the day to make it easier for the European contingent to join in.

You can see the slides and read my raw notes (pdf) but here are the highlights from the QuestionPoint update portion of the meeting:

turn off your music while chatting

Submitted by Julie on 27 January 2011 - 3:31pm
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music notes

Do you listen to music while working? Julie loves to! Music can get you into a groove and help speed up (and liven up) repetative tasks!

Interruption of service on Sunday, December 19, 2010

Submitted by Cathay on 17 December 2010 - 10:25am
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From QuestionPoint:

Interruption of Service Planned for Sunday

Due to OCLC systems maintenance, the Questionpoint service will be unavailable this Sunday, 19 December, beginning at 1 A.M. Eastern Time (6:00 UTC).

The projected outage is 1.5 hours. However, the outage may be shorter. If your service is usually open and monitored at that time, we recommend that you check periodically to see if service has been restored.

QuestionPoint install this coming Sunday

Submitted by Cathay on 10 December 2010 - 9:41am
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Please be aware of QP install coming up on Sunday, December 12:

From QuestionPoint:

"We are installing a couple of new features, improvements, and fixes to QuestionPoint on  Sunday morning, December 12."

This install will provide new "wait time messages" for patrons to see while waiting for a librarian to connect.  These messages are incremental and most can be customized.

QuestionPoint Issues

Submitted by Julie on 3 December 2010 - 8:44am
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As of 12/03/2010 7:57 AM ET, some QuestionPoint chat forms are currently unavailable and will return. This means that a customer will be unable to access chat (the question where they put in their question). At this time I am unaware if the Qwidget is similarly effected. Thanks for your patience. 

Update: 12/03/2010 8:35 AM ET: Issue RESOLVED

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