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Customers with information needs concerning a possible crisis can be daunting for Library staff, both in online and in-person environments.

But don't panic! This online training, developed by Library Associate and licensed Social Worker Jennifer Blunt of Caroline County, will help prepare staff for those difficult situations. Participants will learn how to use criteria to identify a customer in crisis, techniques to manage emotions and physical reaction during the interview, and reporting obligations. Also, check out the Crisis Call Guidelines!

View the archive!

We've had multiple successful online trainings already but you haven't missed out! Get your headphones or speakers ready and check out the archive (from 2/24/10)!

Tell us what you think!

If you've already taken this training either in the live class or by viewing the archive, thank you! We hope you found it valuable. Please fill out the evaluation form; we rely on your honesty to inform future trainings.