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The normal interface that customers use allows us to send URLs to them and the URLs will show up as pages on the right side of their screen- the viewport. This is something that the customers have gotten delight out of since the start of our service!

To have your url show up in the viewport, though, it has to be formatted in a certain way. Here is a quick view of what happens when you push a link based on the scheme* you push to the patron:

*scheme is the section of the URL where http or https appears.

A chat session generates two transcripts

1. The chat transcript window (aka the chat history) that appears during the session
2. The transcript that is emailed to the patron

HTTP

If you send http://level42.com it will...

• load in the patron's viewport
• be clickable in the chat transcript window
• be clickable in the transcript emailed to the patron
  • This also applies to two character domains such as http://bbc.co.uk

HTTPS

If you send https://www.level42.com it will…

• not load in the viewport
• not be clickable in the chat transcript window (it can be copied and pasted by the patron)
• be clickable in the transcript emailed to the patron.

No scheme

If you send www.level42.com it will…

• not load in the viewport
• not be clickable in the chat transcript window (it can be copied and pasted by the patron)
• be clickable in the transcript emailed to the patron.

If you send level42.com it will…

• not load in the viewport
• not be clickable in the chat transcript window (it can be copied and pasted by the patron)
• not be clickable in the transcript emailed to the patron.

(information provided by David Leslie of QuestionPoint in Juy 2010)