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Please edit and add your ideas for questions and tasks for the survey and tests. Thanks!

I broke it out into what i thought was survey versus test questions- please feel free to rearrange as neccesary (Julie)

Survey

The survey will be distributed to all providers and liaisons.

1. type of library
2. how often do you provide chat? on what queues?
3. how many years have you provided service?
4. how often do you use the Inner Harbor? (Perhaps ask how often they used the old site --JessN)
5. how likely are you to use the Inner Harbor website? (very likely, somewhat likely, somewhat unlikely, not at all likely)  -Jess A.
6. what changes or additional features would you suggest for this website? -Jess A.
7. What methods do you use to keep up with AUN news? RSS? Listserv? Check the Inner Harbor site? Amy F.
8. Which of the following search methods did you use most often: (1) left-hand navigation, (2) search box, and/or (3) tabs?
9. What was easy to use/find on the site?
10. What was hard to use/find on the site?
11. Is there something you would like to see put up on the Inner Harbor? (Jess A.)
12. What is your general impression of the site?
13. What confuses you while you're monitoring chat?
     

Test

The test will focus on the providers only. We will figure out if it can be done via Wimba or other screencasting option. We will have participants answer questions using the site / have tasks / give us their general opinion of the site.

1. type of library
2. how often do you provide chat? on what queues?
3. how many years have you provided service?
4. how often do you use the Inner Harbor?

1. Please create a login for yourself on the site.
2. What is Julie's cell phone number?
3. What is one of the skills neccesary for becoming an AskUsNow! service provider?
4. Name one DO for handeling a crisis call.
5. How many questions did AskUsNow! customers ask in May 2009?
6. How do you change a customer's email address?
7. What are some suggested websites for law questions? (Amy F.)
8. Open the QuestionPoint Documentation page? (Jess A.)
9. What libraries monitor on Wednesdays at 2pm?

Follow-up questions (Amy F.):

1. Which of the following search methods did you use most often: (1) left-hand navigation, (2) search box, and/or (3) tabs?
2. What was easy to use/find on the site?
3. What was hard to use/find on the site?
4. Is there something you would like to see put up on the Inner Harbor? (Jess A.)