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by the numbers

Maryland customers came to AskUsNow! 4038 times for help from a librarian in March 2009. This is 522 more times than last month (02/09) and 376 more than this time last year (03/08).

Maryland customers have asked 11010 questions so far in 2009.

Maryland librarians answered 2513 questions from customers in Maryland and around the world.

customer comments

• "Possibly THE most helpful response I have ever received! Very in depth and extremely relevant. Thank you very, very much!"

• "it was the best service i've ever had and i'm not just saying that! wow "

• "It's Fri evening and the library is closed. I found this to be a good experience although unexpected. Since I won't be able to contact the library Monday, this was a very helpful source."

• "I had no idea that I would be chating with an actual person when I logged on. The experience was very nice."

• "My librarian was a HUGE help and really sounded like she knew what she was doing. I can tell she's been doing this a while. If not, she had AWESOME training!! Her name was Sarah, Just like mine. Point being, she was awesome and a huge help. Thanks Sarah!!! "

• "This is absolutely fantastic as a resource. It far exceeded my expectations for the quality of the service provided and the customer service attitude. "

• "The librarians were great? I ended early, but 2 librarians sent extra info to me! I give this website 2 thumbs and 2 big toes up! 5 stars! "

month in review

• AskUsNow! celebrated our 6th birthday on March 17th. To celebrate, we asked all our customers to share an AskUsNow! story with us. Stories are being entered at www.askusnow.info/story 
• Staff refresher training series was kicked off on March 10th with a successful Liaison Training. 28 participants and 2 instructors shared 28 laptops & one projector plugged in to 9 power strips, 5 extension cords using the Howard County's Central Branch Meeting room's 8 outlets. Everyone accessed the WIFI at the same time and the whole day went off without a hitch!
• AskUsNow! was represented at a table at the LBPH's Emerging Tech for Learning Disabilities Event on March 15th
• Cathay learned tons about our new CMS software, DRUPAL at DrupalCon in DC earlier in the month.
• Julie brought back a lot of ideas from Computers in Libraries in DC at the end of the month.