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by the numbers

Maryland customers came to AskUsNow! 3546 times for help from a librarian in April 2009.

Maryland customers have asked 14556 questions so far in 2009.

Maryland librarians answered 2465 questions from customers in Maryland and around the world.

customer comments

• The librarian was very helpful, and answered my question quickly. She then walked me through the steps of obtaining similar information myself, which will be helpful in the future. She was polite and clear in her answer.

• Quite frankly, the service was far faster than I had anticipated. It's nice to see our tax dollars working well.

• Wow! This has opened wonderful doors for me. Thanks very much for providing this valuable helpful service.

• Excellent service! It had saved my life several times!

• this chat session was a HUGE help as I could not get thru on the phones. There must have been a system wide problem as I tried to call 3 of them. The phones just rang and rang...

• I loved talking to my person! She gave many answers, and was so useful!!!!

• This really was a great way to get any questions answered. Instead of actually driving to the library or calling the library to see if any books are avaliable, you could just chat with the librarians and get your questions asked online. I am definetly going to use this chatting service again.

• I am very pleased that you have taken this step forward in technology. Bravo!

• This was my first time, I needed assistance for something for my 3rd grader. The librarian was great, came back with suggestions. this is a great service please do not cut it. thanks

• Great service so I don't need to go with my toddler to the liabray to ask what I need. Thanks for making my life easy.