Cathay's blog

Exciting Opportunity to Showcase AskUsNow! at Maryland Day in April!

Calling all Maryland AskUsNow! Providers and Supporters!

Quality Tip Tuesday: Developing Relationships with our Customers - setting the stage

To build a good rapport with your customer, start with a welcoming atmosphere!

QP Virtual Users Meeting Notes

QuestionPoint held a Virtual Users Meeting today, highling recent changes to the software (such as the drop-down "reports" link) and to policy pages.  There are three new fields in policy pages to include library information about eBooks, wifi access, and location using a Google map.  See the meeting notes for details regarding these enhancements and future works in progress.

 

Quality Tip Tuesday: Customer Unresponsiveness

When customers log onto chat with a question and then seem to disappear, what is actually going on?

Syndicate content