QuestionPoint Blog

With the new year we present a review of the most commonly reported comments sent to our Quality Team. In 2011, Quality received comments regarding 638 transcripts: 364 (57%) related to sessions handled by librarians from Coop libraries and 274... oclc_qp

If you are attending ALA Midwinter in Dallas, please join us for the QuestionPoint user group meeting! The meeting will be held on Saturday, 2012 January 21, 10:30 a.m.-12 noon in the Dallas Convention Center, Room A307. We will provide... oclc_qp

QuestionPoint Members 1,814 Active SUPs (service unit profiles) 1,148 SUPs in the 24/7 Reference Cooperative 47 Languages can be handled by QuestionPoint libraries* 7,236,339 Transactions had passed through QuestionPoint as 30 Nov. 3,283,050 Patrons have asked questions via libraries with... oclc_qp

When an administrator runs a Form Field report (Ask >> Review Transcripts >> Form Field) and selects a Session Type, several Default Fields are displayed for the administrator to choose from. Data from all checked fields should display in the... oclc_qp

QuestionPoint Membership for October 2011 1,817 Active SUPs (service unit profiles) 1,152 SUPs in the 24/7 Reference Cooperative 29 Languages can be handled by QuestionPoint libraries 7,132,966 Transactions had passed through QuestionPoint as 30 Sept. 3,245,419 Patrons have asked questions... oclc_qp

Chers utilisateurs de QuestionPoint, Nous sommes heureux de vous informer que nous installerons une mise à niveau de QuestionPoint ce dimanche, 13 novembre . Cette mise à niveau comportera de nouvelles fonctionnalités et certains améliorations. Vous trouverez la description de... oclc_qp

New Features 1. Upside Wireless, another texting option Libraries that have accounts with Upside Wireless (http://www.upsidewireless.com/) , a text messaging solution based in Canada (but also sold in the U.S. and UK and other select countries), can now integrate that... oclc_qp

Library schools can obtain a free QuestionPoint account, which will allow faculty members and students to use the QuestionPoint virtual reference software. A unique teaching vehicle. QuestionPoint in the classroom will maximize students’ LIS education and develop their virtual reference... oclc_qp