2010 March Monthly Report

in

 

by the numbers

  • Maryland customers asked 3638 questions via chat in March.
    • 264 of those came in through Montgomery County's qwidget interface!
    • 214 of the total were routed for referral after chat to the customer's local library.
  • Maryland librarians handled 2305 questions via chat from customers around Maryland and the nation.
    • 237 of those questions were with customers using the qwidget interface.
  • an additional 1540 questions were answered via email this month, 39 more than March 2009.

 

 

customer comments

Comments and love pouring in this month were amazing:

  • Amazing service. Raise my state taxes and pay these good people.
  • Very helpful librarian helped me find article even though it wasn't present in the library or in the catalog at all.
  • Joe quickly pointed me not only in the right direction, but to the specific page I was looking for. He even included additional information that I will find useful! Thanks!
  • Very convenient for a student balancing work and school, and easy to use!  Great idea, and great use of funds.
  • What a great feature "live chat" is!  My questions were answered promptly and I didn't have to phish around hunting for answers. Didn't know you had that feature! Who ever thought of it should own a house in the hills with all amenities! Thanks
  • I would like to specificly recognize Patrick from Howard County Library. He was a fantastic help! I am always online on behalf of my children, and I will deffinately use this source again because of the wonderful first impression I recieved by this overly kind librarian. Bravo! ---a working mother
  • The librarians answered pretty quickly. They should never stop this website. It is easy to use and the librarians give the right information to help.It is very helpful to students from kindergarten through 12th grade!Keep up the great work you are providing and don't ever stop!
  • The people you have in place are just the best there is.  I've never once in the amount of times I've used this service ever walked away dissatisfied.
  • I am amazed with the service.  My husband was surprised as well, he used to be a college kid but never had this service available.  We are amazed and happy to be provided this services 24/7.  We are going to spread the good word about MC library askus.  You guys are great!.
  • Sally was very patient and nice and gave me all the answers to my questions.I will definitely use this line more than ever. Thank you for having this available for everyone.Dont ever leave us.
  • Librarian 'MD Pratt/SLRC Librarian Carol was extremely helpful and patient in attempting to find answer to my inquiry. I am extremely grateful for the promptness and efficiency of this service. Thank you.
  • I'm really enjoying the Library and especially the ease/use of all the services offered....nothing like the old days!  I asked about a book, not on the shelf, and in one day had an email that it was retrieved from another library!  Keep up the good work...I'll make sure I tell everyone to use the library!! Carol
  • thanks for the amazing help that i recieved using this website. you all are doing an awesome job!!
  • Very satisfied--I was asking a question which might have been considered asking for legal advice--I had clarified that I was looking for media stories which is what I was given--service was prompt and appears to be excellent (obviously I can't know what might have been missed, but have no reason to believe anything was missed. I'm a library card holder, and resident, of Montgomery County and extremely grateful for the library service I receive.
  • This experience was far greater than I expected.  I'm impressed and thats not easily done.  I sent this anonymously however, I wanted you to know that I'm located in Howard County, Md will be passing on this other students and parents.  Thanks again!!
  • Thanks, Even thought the librarian was from out of state, he was able to answer a question about my library system.
  • This is an amazing addition to the set of tools I have used from the county library.  Thank you for setting this up.  Being able to use this after library hours was wonderful.
  • The information above is based on my chat with you this morning.  I had a straightforward question and got a very quick answer.
  • Before I remembered asking the service for information, I wasted time checking other websites.  I wish more people knew how to contact the "ask us now" service. I am assuming of course that not many people take advantage of this service. Thank you.
  • For my question, Derek answered it. He was EXTREMELY helpful to me, and i got A LOT of help from him. This service is GREAT, and i will DEFINITELY use it again.
  • The librarian was very nice and helpful. I could have never found the map on my own.
     

 

month in review

We're at mid-grant year in March! This month we:

 

Top 10 

We want to recognize the "top 10" of various topics each month. Let us know what topics you're interested in! We're skipping this month so we can recalibrate! :-)