2009 December Monthly Report

by the numbers

• Maryland customers asked 3497 questions in December! This is over 200 more than December 2008.

• Maryland librarians handled 1995 questions from across the state and country this month.

• an additional 1311 questions were answered via email by Maryland librarians this month.

customer comments

• The service was not only excellent, but also very fast and accurate. In fact, I received from the curator even more relevant material than that for which I had asked. I am very impressed and very, very grateful. Thank you. [name removed], former student at the University of Maryland

• I had no idea this would actually work. I thought I'd have to wait until tmorrow whenthe library opened - thanks

• Best Thing since Sliced bread. Great service - no waiting around and playing email games. and getting a transcript for me to follow up with was brilliant!!!!!

• I love Ask Us Now! It has really helped me!

• Wow, received a lot more help than I ever could have expected. She helped me find a lot of good sources for a paper I need in order to write about the Canterbury Tales.

• Glad to learn that the world still have good service ! In this year , i think this has been the best service i have gotten ! With my limited comp skills the person did all she could to get me what i needed cos the funny part was ,i did not know what i needde but with her knowledge and patience, we got it ! thanks for this service!!!!Olivia

• I have a disability, and sometimes it is hard to get to the library to get answers to questions that I need answered. This was so easy. I chatted with a lady named, Pat. She was VERY helpful. I now have the information that I needed.Thank you so much for this service. I am sure that I will be using this again!

• My experience was OUTSTANDING! The librarian with whom I spoke was knowledgeable and helpful, and the service was very easy to use. Thank you.

• Very good sevice for seniors and the disabled. Thanks, Polly

• I did not know this even existed until I accidentally found it today. I was having huge difficulties finding my way around the resources online, and then the librarian answered all of my questions and had suggestions of her own to add. I will be using this again in the future.

• I felt so at ease once i finish. I can now go on and start researching my paper. You guys are great

• I was very impressed with this service!! I spoke with someone in the United Kingdom (WOW!!) who was able to give me the information I needed about my local Baltimore County library!! I also found this website VERY user friendly--this was my first time using it and I was very pleased! Keep up the great work. I really enjoy the library and all that it has to offer! Thank you!!

• My librarian was amazing. Better than Google and much better than my memory! Thank you.

• Really appreciate this service especially when the library cannot be used and there's nobody who can help you with questions about service. I have found librarians to be always available and always ready to help with the answers. Thanks

month in review

• the first day of the month marked Cathay's one year anniversary with AskUsNow! We are very thankful that she's with us!

• the 8th was our quarterly liaison meeting in Anne Arundel County.

• Julie presented the FY2010 Marketing Initatives Plan to the statewide marketing folks at the DLDS marketing meeting that took place online on December 9th.

• December 24, 25, and 31st were AskUsNow! holidays. We hope you all had a wonderful holiday!