New Staff Training scheduled for May 22nd in Baltimore County

Submitted by Julie on 3 April 2012 - 10:03am

See the New Staff Training page for details and register today!

Descriptive Code Tutorial is Ready to View!

Submitted by Julie on 13 January 2012 - 3:25pm

Happy Friday the 13th, everyone! After more than a few roadblocks, the 3 minute Descriptive Code Tutorial is up and ready for viewing.

What you need to do

All AskUsNow! chat providers have until Tuesday, February 28th (I'm ignoring Leap Day for these purposes) to watch a 3 minute tutorial on using descriptive codes and to take the 3 question quiz.

QP Install Sunday 5/13/12

Submitted by Cathay on 14 May 2012 - 1:00pm
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QuestionPoint is performing an upgrade installation of their software this Sunday morning at 2am to approximately 3:30am Eastern time.  This should not affect our customers, but please check on Monday to see if any of our calls were dropped.

One of my favorites in this installation is the return to a defaulted "checked box" for the practice form we use as "practice" patrons.  This means you will not have to check the box to make sure you don't have your practice session go out into the live world!

Quality issues & more discussed in Feb QP Advisory Board meeting

Submitted by Julie on 6 February 2012 - 3:29pm

If anyone is interested in the QP advisory board meeting recording from yesterday, it’s available for listening. It’s an hour and four minutes long. If you'd like to see most of the slides from the meeting, they're available in pdf format.

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