QuestionPoint Qwidget Roll up Pilot

Submitted by Julie on 2 March 2010 - 12:40pm
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The Qwidget is one of the customer interfaces that we can use at AskUsNow! (as seen on this test page). Because of the qwidget coding, customers entering AskUsNow! through the qwidget would never be "rolled up" to the back up librarians or the rest of the cooperative, making this particular interface NOT accessible 24/7. Because customers entering this interface would experience an "offline" time even though our service is indeed 24/7 we didn't deploy this interface.

2010 February Monthly Report

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It's March already! Think spring!

Here's what we did in February, the shortest working month known to man.

 

 

 

 

Crisis Call Refresher Training

Submitted by Julie on 25 February 2010 - 1:05pm
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Customers with information needs concerning a possible crisis can be daunting for Library staff, both in online and in-person environments.

March 2010 Liaisons Meeting

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Where? When?

Tuesday, March 9, 2009
10:30am - 3pm

Rockville Library, Montgomery County Public Libraries
second floor meeting room (which runs cold so come prepared)
21 Maryland Ave., Rockville, MD 20850

240-777-0140

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