Listening Tour 2010

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As discussed at the March 2010 liaison meeting, we're scheduling our 2010 Listening Tour now through October. This is YOUR TIME to talk, share, etc on ANYTHING you want to with the AskUsNow! admin. You set the agenda!

Please take a look at the schedule below and let us know when you'd like to have us visit. Remember, these visits can be in person, online (we'd need to set up video) and the discussion topics are completely up to you.

Happy 300,000 questions, AskUsNow!

Submitted by Julie on 28 July 2010 - 11:42am
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On July 15th, AskUsNow! marked our 300,000th question answered with a press event at the North Point branch of Baltimore County Public Library. The festivities started at 11am and in attendance were Irene Padilla, State Librarian; Jim Fish, BCPL Director; Audra Caplan, Harford County PL Director; Mary Hastler, Harford County PL Assistant Director; Emily Ferren, Charles County PL Director; Alison Sherwell, Charles County AskUsNow! Liaison, Sue Tinanoff, Liaison to BCPL; Paula Isett, DLDS; Julie Strange, AskUsNow! and more.

Among the invitees was special guest of honor, Edward Landa, an AskUsNow! customer and Montgomery County Public Library customer. Ed had hand-written a letter to DLDS in appreciation and support of AskUsNow! and we were honored to have him represent our customers for our 300,000th question celebration.

2010 June Monthly Report

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Where did June go? See what we were up to:

 

 

QuestionPoint Release Notes: June 2010 (or: the librarian is typing)

Submitted by Julie on 11 June 2010 - 8:28am
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QuestionPoint will be unavailable Sunday June 13, 2010 for scheduled maintenance and new service upgrades. The system will be unavailable for approximately 30 minutes from 07:00 UTC (03:00 ET) to approximately 07:30 UTC (03:30 ET).

You can read the release notes for details on the upgrade but here are the highlights:

New Features

  • Custom descriptive codes! This will help with our new law chat initiative!
  • Type ahead- the librarian and customers will be able to see when the other one is typing!
  • the "Edit/Delete" buttons are moving further up to aid replies!

 

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