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Maryland AskUsNow!
Presentations and Research
Note: Some
PowerPoint presentations are large files and may be slow to load.
September 19, 2007
QuestionPoint Webinar
Eliminating Barriers to Service with Lightweight Chat (.pps)
Presentation by Julie Strange and Joe Thompson with Catherine Durivage (Library Program Director, Minnesota Braille and Talking Book Library), Heather Muller (formerly Statewide VR Coordinator, Washington State Library), and Joe Thompson (Project Coordinator, Maryland AskUsNow!)
April 17, 2007
OCLC CAPCON event at Computers in Libraries 2007
Hyatt Regency Crystal City
Arlington, VA"Reaching Out Beyond the Walls: Virtual Reference, Myspace and Second Life"
Virtual Reference (.pps), Slides with Notes (.pdf)
Presentation by Julie Strange
October 24, 2006
Fall Federal Depository Library Conference & Depository Library Conference Meeting
Hyatt Regency Washington on Capitol Hill
Washington, DC
Virtual Reference Panel
Starting and Operating a Statewide Virtual Reference Service: Maryland AskUsNow! (.ppt)
Handout (.pdf)
Presentation by Joe Thompson
October 17, 2006
Fall QuestionPoint Users Group Meeting
Madison Building, Room LM-139, Library of Congress
Washington, DC
Marketing Your Virtual Reference Service: The Experience of Maryland AskUsNow! (.ppt)
Presentation by Joe Thompson
June 24, 2006
American Library Association Annual Conference 2006
Royal Sonesta Hotel
New Orleans, Louisiana
The Power of Reference Cooperation (OCLC event)
Maryland AskUsNow!: A partnership of Maryland public, academic, and special libraries (.ppt)
Handout (.pdf)
Presentation by Joe Thompson
June 5, 2006
International Information Programs (IIP)
Office of the U.S. Department of State
Washington, DC
Presentations by Digital Video Conference (DVC)
E-services for Local Communities Offered by Libraries, Highlighting the Maryland AskUsNow! Virtual Reference Service (.ppt)
Krakow, Poland
Presentation by Joe Thompson
Public Library Services: More than Just Circulating Books, Highlighting the Maryland AskUsNow! Virtual Reference Service (.ppt)
Valletta, Malta
Presentation by Joe Thompson
May 22, 2006
OCLC Members Council: Reference Services Interest Group
Online by LiveMeeting
Maryland AskUsNow!: Success by Working Together in the QuestionPoint 24/7 Reference Cooperative (.ppt)
Presentation by Joe Thompson
April 20, 2006
Florida Library Association 2006 Annual Conference
Buena Vista Palace
Lake Buena Vista, Florida
Let's Provide a Chat Service that They Want! A Focus on Teens to Twenty-Something's (.ppt)
Maryland AskUsNow! Service Highlights (.pdf)
Presentation by Joe Thompson
March 24, 2006
Computers in Libraries 2006
Hilton Washington
Washington, DC
Virtual Reference, IM Chat, & Beyond (.ppt)
Handout (.pdf)
Presentation by Joe Thompson
October 7, 2005
ARLD Reference Service Program
Sponsored by the Academic & Research Libraries Division of the Maryland Library Association
Hood College
Frederick, Maryland
Innovations in Reference Service: Expanding Our Reach and Grasp with New Technologies (.ppt)
Presented by Joe Thompson
August 17, 2005
Library Media Services In-service at Prince George's County Public Schools
Kenmoor Middle School
Landover, Maryland
An Introduction to Maryland AskUsNow! (.ppt)
Handout (.doc)
Presented by Joe Thompson
July 27, 2005
Virtual Reference Forum
Carnegie Center
Phoenix, Arizona
Sharing an Experience: An Introduction to Maryland AskUsNow! (.ppt)
Presented by Joe Thompson
July 13, 2005
Collaborative Virtual Reference Symposium
Cherry Creek Hotel
Denver, Colorado
Let's Build a Service that They Want! A Focus on Teens to Twenty-somethings (.ppt)
Presented by Joe Thompson
Other presentations from the Collaborative Virtual Reference Symposium can be found at:
http://www.aclin.org/reference/symposium/2005.html
May 27, 2005
Bibliothèque nationale du Québec
475, boulevard De Maisonneuve Est
Montréal, Québec
Sharing an Experience: A Discussion of Maryland AskUsNow! and a Look Forward to Virtual Reference in Québec (.ppt)
Presented by Joe Thompson
May 5, 2005
Maryland Library Association Conference 2005
Clarion Resort Fontainebleau Hotel
Ocean City, Maryland
Please Hury It Up Thanks: Interpersonal Communication in Maryland AskUsNow! Chat Reference (.ppt)
Presented by Marie Radford, Associate Professor, Rutgers University and Joe Thompson, Maryland AskUsNow!
April 28, 2005
Louisiana Library Association Annual Conference
Holiday Inn Convention Centre
Alexandria, Louisiana
Digital Reference @ Your Library (.ppt)
Presented by Joe Thompson
November 9, 2004
Virtual Reference Desk Conference 2004
Hilton Netherland Hotel
Cincinnati, Ohio
Yo Dude! Y R U Typin So Slow? Interpersonal Communication in Chat Reference Encounters
Presented by Marie Radford, Associate Professor, Rutgers University and Joe Thompson, Maryland AskUsNow!
November 8, 2004
Virtual Reference Desk Conference 2004
Hilton Netherland Hotel
Cincinnati, Ohio
Teens and Chat Reference: A Match Made in Heaven or…?
Presented by Sharon Morris, Laura Kortz, and Louise Greene
June 27, 2004
American Library Association Annual Conference 2004
RUSA Conference Program
New Reference Research: 10th Annual Reference Research Forum
Orlando, Florida
"Hmmm... just a moment while I keep looking." Interpersonal Communication in Chat Reference
Presented by Marie Radford, Acting Dean, Pratt Institute and Joe Thompson, Maryland AskUsNow!
Marie's slides (.ppt)
Other Forum presentations are to be posted:
RUSA MOUSS/RSS Research and Statistics Committee
April 16, 2004
Realities of Digital Reference: Challenges, Tools, and Opportunities
College of DuPage (Satellite Delivered Teleconference)
Glen Ellyn, Illinois
Joe Janes and Colleagues: Preparing for the Future of Digital Reference
Presented by Joe Janes (University of Washington), Mary Anne Hodel (Orange County, Florida), and Joe Thompson
January 22, 2004
Law Library Association of Maryland, Brown Bag Lunch
University of Baltimore Law Library
Baltimore, Maryland
Maryland AskUsNow!: Focus on QRC and Law Questions (.ppt)
Presented by Joe Thompson and Catherine McGuire
November 17, 2003
Virtual Reference Desk Conference 2003
Hyatt Riverwalk Hotel
San Antonio, Texas
What Went Right? Customer Service and Repeat Users at Maryland AskUsNow! (.ppt)
Presented by Louise Greene and Joe Thompson
October 29, 2003
Special Library Association, Maryland Chapter: Technology Day 2003
Kossiakoff Conference and Education Center, Johns Hopkins University Applied Physics Laboratory
Laurel, Maryland
Virtual Reference Panel (.ppt)
Presented by Joe Thompson, Julie Arnold, Marcia Dysart, & Catherine McGuire
May 9, 2003
Maryland Library Association Conference 2003
Clarion Resort Fontainebleau Hotel
Ocean City, Maryland
Maryland AskUsNow!: The State Virtual Reference Service (.ppt)
Presented by Joe Thompson, Stacey Aldrich, Louise Greene, & Nancy Smith
See also:
Research and Presentations of the Digital Reference Committee at the University of Maryland College Park
The Maryland AskUsNow! 30 Second Commercial Spot
askusnow.info/commercial