[Note: Some PowerPoint presentations are large files and may be slow to load/download.]
October 19, 2011
- Excemplary Chat Reference
Cathay Crosby @SLRC Conference, Baltimore City
May 25, 2011
- Getting Started with Virtual Reference
Julie Strange @ National Archives and Records Administration
March 17, 2009
- Virtual Communication Skills
Julie Strange with Beth Cackowski, QandANJ.org.
Online talk for the CJRLC Technology Group.
July 11, 2009
- Using Web 2.0 to strengthen External Support for VR Services
Julie Strange was the opening speaker for the American Library Association (ALA) Reference and User Services Association (RUSA) Machine Assisted Reference Section (MARS) Virtual Reference Discussion Group
@ALA Annual, Chicago
May 15, 2009
-
This is Why I Got Into library Work: How Virtual Reference IS The Future of Libraries
- Getting Back to Basics (pps), Julie Strange, AskUsNow!
- AUN and it's Special Libraries (pps), Jessica Chaiken, NARIC
- Teachable Moments (pps), Stephanie Petruso, AACPL
- Dancing in the Dark (pps) + Anatomy of a Chat Session Handout (pdf), Kendra Frost, HCPL
Presentation at the Maryland Library Association Conference, Ocean City
- Now! That’s What I Call Customer Service!
Presentation at the Maryland Library Association Conference, Ocean City
with Julie Strange & Cathay Crosby
January 9, 2009
- Maryland AskUsNow!: what we're up to now
Presentation by Julie Strange at the Maryland Association of Public Library Administrators in Carroll County, Maryland
October 13, 2008
- Chat Reference 101
Presentation by Julie Strange at Montgomery County Public Library's 2008 Staff Day
August 4, 2008
- Ready, Set, Go!: 90 Minutes to a Collaborative Virtual Reference Service
@ the Reference Rennaisance Conference, Denver, Colorado
Presented by: Beth Cackowski, QandANJ.org; Vince Mariner, Ask Here PA; Laura Osterhout, WNYLRC; Julie Strange, Maryland AskUsNow!
View the presentation in Adobe Acrobat (.pdf), PowerPoint Show (.pps), or PowerPoint Presentation (.ppt) formats. Get additional information and links at askusnow.info/denver08
June 28, 2008
- QuestionPoint Best Practices Panel @ ALA Annual, Anaheim, CA
Presentation by Julie Strange w/ Beth Cackowski of QandANJ and Mark-Beatty of AskAway in Wisconsion
June 3, 2008
- Tuesday Tech Talk @ Princeton Public Library, Princeton, New JerseyPecha Kucha presentation w/ Peter Bromberg, Romina Gutierrez, Janie Hermann, Bob Keith, and John LeMasney
Virtual Reference portion: slides (.pps)
Virtual Reference portion: talk (.pdf)
See the video of my portion on blip.tv.
September 19, 2007
- Eliminating Barriers to Service with Lightweight Chat (a QuestionPoint Webinar)
Presentation by Julie Strange and Joe Thompson (Maryland AskUsNow!) with Catherine Durivage (Library Program Director, Minnesota Braille and Talking Book Library), Heather Muller (formerly Statewide VR Coordinator, Washington State Library).
View the presentation in PowerPoint Show (.pps) format.
April 17, 2007
- Reaching Out Beyond the Walls: Virtual Reference, MySpace, and SecondLife
an OCLC CAPCON event at Computers in Libraries 2007, Hyatt Regency Crystal City in Arlington, VA.
Panelists include Julie Strange, Operations Supervisor of Maryland AskUsNow!; Maryann Sheehan, Information Central at Fairfax County Public Library; and GaleZasada, Library Associate at the West County Area Library in Anne Arundel County.
View the Virtual Reference Slides (.pps), or Slides with Notes (.pdf)
October 24, 2006
- Starting and Operating a Statewide Virtual Reference Service Maryland AskUsNow!
Virtual Reference Panel at the Fall Federal Depository Library Conference & Depository Library Conference Meeting @ the Hyatt Regency Washington on Capitol Hill, Washington, DC
Presentation by Joe Thompson
October 17, 2006
- Marketing Your Virtual Reference Service: The Experience of Maryland AskUsNow! (.ppt)
Fall QuestionPoint Users Group Meeting, Madison Building, Room LM-139, Library of Congress, Washington, DC
Presentation by Joe Thompson
June 24, 2006
- Maryland AskUsNow!: A partnership of Maryland public, academic, and special libraries
Handout (.pdf)
The Power of Reference Cooperation (OCLC event) @ the American Library Association Annual Conference 2006, Royal Sonesta Hotel, New Orleans, Louisiana
Presentation by Joe Thompson
June 5, 2006
International Information Programs (IIP) Office of the U.S. Department of State, Washington, DC
Presentations by Digital Video Conference (DVC)
E-services for Local Communities Offered by Libraries, Highlighting the Maryland AskUsNow! Virtual Reference Service (.ppt)
Krakow, Poland
Presentation by Joe Thompson
Public Library Services: More than Just Circulating Books, Highlighting the Maryland AskUsNow! Virtual Reference Service (.ppt)
Valletta, Malta
Presentation by Joe Thompson
May 22, 2006
- OCLC Members Council: Reference Services Interest Group, Online by LiveMeeting
Maryland AskUsNow!: Success by Working Together in the QuestionPoint 24/7 Reference Cooperative (.ppt)
Presentation by Joe Thompson
April 20, 2006
- Florida Library Association 2006 Annual Conference, Buena Vista Palace, Lake Buena Vista, Florida
Let's Provide a Chat Service that They Want! A Focus on Teens to Twenty-Something's (.ppt) Maryland AskUsNow! Service Highlights (.pdf)
Presentation by Joe Thompson
March 24, 2006
- Computers in Libraries 2006, Hilton Washington, Washington, DC
Virtual Reference, IM Chat, & Beyond (.ppt) Handout (.pdf)
Presentation by Joe Thompson
October 7, 2005
- ARLD Reference Service Program, Sponsored by the Academic & Research Libraries Division of the Maryland Library Association. Hood College, Frederick, Maryland
Innovations in Reference Service: Expanding Our Reach and Grasp with New Technologies (.ppt)
Presented by Joe Thompson
August 17, 2005
- Library Media Services In-service at Prince George's County Public Schools Kenmoor Middle School, Landover, Maryland
An Introduction to Maryland AskUsNow! (.ppt) Handout (.doc) \
Presented by Joe Thompson
July 27, 2005
- Virtual Reference Forum, Carnegie Center; Phoenix, Arizona
Sharing an Experience: An Introduction to Maryland AskUsNow! (.ppt)
Presented by Joe Thompson
July 13, 2005
- Collaborative Virtual Reference Symposium, Cherry Creek Hotel; Denver, Colorado
Let's Build a Service that They Want! A Focus on Teens to Twenty-somethings (.ppt)
Presented by Joe Thompson
Other presentations from the Collaborative Virtual Reference Symposium can be found at: http://www.aclin.org/reference/symposium/2005.html
May 27, 2005
- Bibliothèque nationale du Québec 475, boulevard De Maisonneuve Est Montréal, Québec
Sharing an Experience: A Discussion of Maryland AskUsNow! and a Look Forward to Virtual Reference in Québec (.ppt)
Presented by Joe Thompson
May 5, 2005
- Maryland Library Association Conference 2005; Clarion Resort Fontainebleau Hotel Ocean City, Maryland
Please Hury It Up Thanks: Interpersonal Communication in Maryland AskUsNow! Chat Reference (.ppt)
Presented by Marie Radford, Associate Professor, Rutgers University and Joe Thompson, Maryland AskUsNow!
April 28, 2005
- Louisiana Library Association Annual Conference, Holiday Inn Convention Centre, Alexandria, Louisiana
Digital Reference @ Your Library (.ppt)
Presented by Joe Thompson
November 9, 2004
- Virtual Reference Desk Conference 2004, Hilton Netherland Hotel, Cincinnati, Ohio
Yo Dude! Y R U Typin So Slow? Interpersonal Communication in Chat Reference Encounters
Presented by Marie Radford, Associate Professor, Rutgers University and Joe Thompson, Maryland AskUsNow!
November 8, 2004
- Virtual Reference Desk Conference 2004, Hilton Netherland Hotel, Cincinnati, Ohio
Teens and Chat Reference: A Match Made in Heaven or…?
Presented by Sharon Morris, Laura Kortz, and Louise Greene
June 27, 2004
- American Library Association Annual Conference 2004, RUSA Conference Program
- Marie's slides (.ppt)
- Joe's slides
New Reference Research: 10th Annual Reference Research Forum Orlando, Florida
"Hmmm... just a moment while I keep looking." Interpersonal Communication in Chat Reference
Presented by Marie Radford, Acting Dean, Pratt Institute and Joe Thompson, Maryland AskUsNow!
Other Forum presentations are to be posted: RUSA MOUSS/RSS Research and Statistics Committee
April 16, 2004
- Realities of Digital Reference: Challenges, Tools, and Opportunities College of DuPage (Satellite Delivered Teleconference), Glen Ellyn, Illinois
Joe Janes and Colleagues: Preparing for the Future of Digital Reference
Presented by Joe Janes (University of Washington), Mary Anne Hodel (Orange County, Florida), and Joe Thompson
January 22, 2004
- Law Library Association of Maryland, Brown Bag Lunch, University of Baltimore Law Library, Baltimore, Maryland
Maryland AskUsNow!: Focus on QRC and Law Questions (.ppt)
Presented by Joe Thompson and Catherine McGuire
November 17, 2003
- Virtual Reference Desk Conference 2003, Hyatt Riverwalk Hotel, San Antonio, Texas
What Went Right? Customer Service and Repeat Users at Maryland AskUsNow! (.ppt)
Presented by Louise Greene and Joe Thompson
October 29, 2003
- Special Library Association, Maryland Chapter: Technology Day 2003
Kossiakoff Conference and Education Center, Johns Hopkins University Applied Physics Laboratory, Laurel, Maryland
Virtual Reference Panel (.ppt)
Presented by Joe Thompson, Julie Arnold, Marcia Dysart, & Catherine McGuire
May 9, 2003
- Maryland Library Association Conference 2003
Clarion Resort Fontainebleau Hotel, Ocean City, Maryland
Maryland AskUsNow!: The State Virtual Reference Service (.ppt)
Presented by Joe Thompson, Stacey Aldrich, Louise Greene, & Nancy Smith
See also:
The Maryland AskUsNow! 30 Second Commercial Spot askusnow.info/commercial